• I. Overview of activities of Santander Bank Polska S.A. and its Group in 2023
    • 1. Introduction
      • Scope
      • Performance of Santander Bank Polska Group vs the commercial banking sector
    • 2. Key achievements
    • 3. Financial and business highlights of Santander Bank Polska Group for 2019–2023
    • 4. Key external factors
    • 5. Corporate events
  • II. Basic information about the Bank and Santander Bank Polska Group
    • 1. History, ownership structure and profile
      • Ownership structure of share capital
        • Share capital
        • Majority shareholder
        • Legal form
        • Business profile of Santander Bank Polska Group
        • Value creation at Santander Bank Polska Group
        • Position of Santander Bank Polska S.A. and its Group in the Polish banking sector
        • Position in the peer group
        • Share in key market segments
    • 2. Structure of Santander Bank Polska Group
      • Subsidiaries
      • Associates
  • III. Macroeconomic situation in 2023
    • Economic growth
    • Labour market
    • Inflation
    • Monetary policy
    • Loans and deposits
    • Financial market situation
    • Stock market
    • Legal environment of the banking sector
  • IV. Development strategy
    • 1. Purpose, aim, values and strategic objectives
      • Strategy for 2024–2026
        • Strategic directions
      • Strategy for 2021–2023
    • 2. Ambitions for 2021–2023 and delivery of the strategy
      • Strategic directions
      • Elements of the strategy related to sustainable development. Level of integration of sustainability objectives with other elements of the strategy
      • Due diligence in management, strategy and business model
      • Impact of stakeholders’ interests and opinions on the strategy and business model
      • Significant impacts, risks and opportunities and interaction with the strategy and business model
    • 3. Corporate culture
    • 4. Forecast of economic situation in 2024
      • Economic growth
      • Labour market
      • Inflation
      • Monetary policy
      • Loans and deposits
      • Financial markets
  • V. Relations with employees
    • 1. Human capital
      • Employment
    • 2. Remuneration policy and bonus schemes
      • Scope and perimeter of the remuneration policy
      • Changes to the remuneration policy
      • Fixed remuneration
      • Variable remuneration
        • Variable components of remuneration
        • Incentive Plan VII
          • Rules
          • Control of the Incentive Plan in 2023
          • Delivery of the Incentive Plan in 2023
        • Social and employee benefits
    • 3. HR policy
      • Recruitment policy
      • Management of employee potential
      • Management by objectives
      • Changes arising from the amended Labour Code
        • Hybrid work
        • Other statutory changes
    • 4. HR development directions
    • 5. Training and development
  • Relations with customers
    • 1. Service quality and customer experience management
    • 2. Complaints management
    • 3. Barrier-free banking and digital solutions
      • Barrier-free banking
      • Barrier-free branches
      • Barrier-free remote channels
      • Barrier-free communication
      • Differently Abled project
    • 4. Customer relationship management solutions
  • VII. Investor relations
    • 1. Investor relations at Santander Bank Polska S.A.
    • 2. Share capital, ownership structure and share price
      • Ownership structure in 2023 and the majority shareholder
      • Majority shareholder
    • 3. Share price of Santander Bank Polska S.A. vs the market
    • 4. Dividend
      • Dividend policy and profit distribution in 2023
        • Dividend from the net profit for 2022
      • Decision of Santander Bank Polska S.A. Management Board on the payout of an interim dividend
      • Dividend in 2022
    • 5. Rating of Santander Bank Polska S.A.
      • Ratings by Fitch Ratings
      • Ratings by Moody’s Investors Service
  • VIII. Relations with external environment
    • 1. Responsible Banking/ ESG Strategy
    • 2. Environmental impact of operations
      • Greenhouse gas emissions
    • 3. Communication with stakeholders
      • Relations with stakeholders
      • ESG report
      • Marketing communication
        • Brand promise
        • Underlying message of marketing communication
        • Marketing campaigns
          • ATL brand campaigns
          • ATL product campaigns for personal and SME customers
          • Campaigns on the radio
      • Social media
    • 4. Social responsibility
      • Key sponsorship projects in 2023
  • IX. Business development in 2023
    • 1. Group’s business management structure
      • Operating structure
      • Segment reporting
    • 2. Business development of Santander Bank Polska S.A. and non-banking subsidiaries
      • 2.1. Retail Banking Division
        • Main development directions
        • Small and Medium Enterprises (SMEs)
      • 2.2. Business and Corporate Banking Division
        • Main directions
      • 2.3. Corporate and Investment Banking Division
        • Main directions
        • Transformation of corporate and investment banking
          • Business transformation
          • Green transactions
        • Performance of selected areas
    • 3. Business development of Santander Consumer Bank Group
      • Strategic priorities
      • Development of selected business areas
  • Retail Banking
  • Segment
  • Business and Corporate Banking
  • Corporate and Investment Banking
  • Santander Consumer
  • Cash loans
  • Mortgage loans
  • Mortgage loans (cont.)
  • Personal accounts and bundled products, including:
  • Payment cards
  • Deposit and investment products, including:
  •  Deposits
  •  Investment funds
  • Santander Brokerage Poland
  • Bancassurance
  • Private Banking
  • X. Organisational and infrastructure development
    • 1. Organisational changes in Santander Bank Polska S.A.
      • Hybrid work model
      • Optimisation of the organisational structure
      • Agile methodology at Santander Bank Polska S.A.
    • 2. Organisational structure of Santander Consumer Bank S.A.
    • 3. Changes in the structure of Santander Bank Polska Group
    • 4. Changes in the equity investment portfolio
      • Selected investments in the investment securities portfolio
      • Conversion of series C preference shares of Visa Inc.
      • Selected agreements
        • Agreement with International Finance Corporation
        • Securitisation
    • 5. Development of distribution channels of Santander Bank Polska S.A.
      • Traditional distribution channels
      • Intermediaries network
      • ATMs
      • Remote channels
      • E-commerce
      • Active digital customer base
    • 6. Development of distribution channels of Santander Consumer Bank S.A.
    • 7. IT development
      • Development of IT resources
      • Main IT development directions
      • Main projects
        • Continuation of digital transformation
      • Achievements in innovation and research and development
    • 8. Capital expenditure
  • XI. Financial performance in 2023
    • 1. Consolidated income statement
      • Structure of Santander Bank Polska Group’s profit before tax
        • Comparability of periods
        • Determinants of the Group’s profit for 2023
        • Profit before tax of Santander Bank Polska Group by contributing entities
          • Santander Bank Polska S.A. (parent entity of Santander Bank Polska Group)
          • Subsidiaries
            • SCB Group
            • Other subsidiaries
      • Structure of Santander Bank Polska Group’s profit before tax
        • Total income
          • Net interest income
          • Net fee and commission income
          • Non-interest and non-fee income
          • Expected credit loss allowances
        • Total costs
          • Staff expenses
          • General and administrative expenses
        • Tax and other charges
    • 2. Consolidated statement of financial position
      • Consolidated assets
        • Structure of consolidated assets
        • Credit portfolio
      • Structure of consolidated equity and liabilities
        • Deposit base
          • Deposits by entities
          • Deposits by tenors
    • 3. Selected financial ratios of Santander Bank Polska Group
    • 4. Separate income statement
      • Comparability of periods
      • Structure of total income of Santander Bank Polska S.A.
        • Net interest income
        • Net fee and commission income
        • Other income
          • Structure of non-interest and non-fee income of Santander Bank Polska S.A.
        • Expected credit loss allowances
        • Staff, general and administrative expenses of Santander Bank Polska S.A.
    • 5. Separate statement of financial position
      • Loans and advances to customers and deposits from customers
    • 6. Selected ratios of Santander Bank Polska S.A.
    • 7. Additional financial information about Santander Bank Polska S.A. and Santander Bank Polska Group
      • Transactions with related parties
        • Transactions with related parties
          • Intercompany transactions with the parent entity
      • Off-balance sheet items
        • Guarantees and derivatives
        • Description of guarantees issued
        • Pending court proceedings
        • Collateral
    • 8. Factors affecting the financial performance in 2024
  • XII. Risk and capital management
    • 1. Key risk management principles and structure in the Bank and in Santander Bank Polska Group
      • Key risk management principles
      • Risk management structure
    • 2. Risk management priorities in 2023
      • War in Ukraine, conflict in the Middle East, macroeconomic situation and inflation
      • Cybersecurity
      • ESG risks
      • Ruling practice related to foreign currency mortgage loans
      • Interest rate benchmark reform
    • 3. Material risk factors expected in the future
    • 4. Credit risk management
      • Credit risk
        • Credit policy
        • Credit risk management process
      • Implementation of Recommendation R
        • Diversification of the credit portfolio
        • Credit portfolio quality
    • 5. Market risk and liquidity risk management
      • Market risk
        • Market risk management
        • Identification and assessment of market risk
        • Financial instruments used for management of market and other risks
      • Liquidity risk
        • Liquidity risk management
        • Identification and assessment of liquidity risk
    • 6. Operational risk management
    • 7. ESG risk management
      • Climate-related risk
        • Physical risks
        • Transition risks
      • Responsibility for ESG risk management
    • 8. Legal and compliance risk management
      • Legal risk management
      • Reputational risk management
    • 9. Capital management
      • Introduction
      • Capital policy
      • Regulatory capital
      • Internal capital
      • Subordinated liabilities
  • XIII. Statement on corporate governance in 2023
    • 1. Corporate governance at Santander Bank Polska S.A.
    • 2. Issuer’s securities
    • 3. Amendment of the Statutes of Santander Bank Polska S.A.
    • 4. Governing bodies
    • 5. Management of ESG issues (including ESG risk)
    • 6. Remuneration policy
    • 7. Other transactions with executives
    • 8. Diversity Policy
    • 9. Internal control and risk management systems for financial reporting
    • 10. External auditor
      • Entity authorised to audit financial statements
      • Selection of external auditor
      • Permitted non-audit services
      • Remuneration of external auditor
  • XIV. Statement on non-financial information in 2023
    • 1. Business model, strategy and key performance indicators
      • Business model
      • Value creation process
      • Development strategy
        • Santander Bank Polska Group strategy for 2024-2026
    • 2. Responsible banking
      • Pillars of responsible banking at Santander Bank Polska
      • Our policies and key regulations for ESG areas
        • Key ESG achievements in 2023
    • 3. Risk management system
      • Management of social, environmental and climate change risks
    • 4. Environmental policies and their outcomes
      • Banco Santander Group’s climate strategy and Global Net Zero Strategy
      • Green finance
        • Disclosures related to Regulation 2020/852
          • Scope of Taxonomy disclosures
          • Key performance indicators for Taxonomy purposes
          • Templates presenting GAR calculation
            • Quantitative disclosures for two climate objectives
            • Rules for Taxonomy analysis for the purpose of GAR reporting for 2023
              • Identification of customers subject to the NFRD and general rules
              • Assessment of Taxonomy eligibility of exposures to customers subject to the NFRD
              • Assessment of Taxonomy alignment of exposures to customers subject to the NFRD
              • Assessment of Taxonomy eligibility and Taxonomy alignment of exposures to households
              • Local governments
          • Voluntary disclosures
            • Information about transactions with special purpose vehicles
          • Other qualitative disclosures related to EU Taxonomy
            • Nature and objectives of Taxonomy-aligned economic activities and the evolution of the Taxonomy-aligned economic activities over time
            • Compliance with Regulation (EU) 2020/852 in the financial undertaking’s business strategy, product design processes and engagement with clients and counterparties
            • Additional or complementary information in support of the financial undertaking’s strategies and the weight of the financing of Taxonomy-aligned economic activities in their overall activity
      • Environmental impact of operations
        • Greenhouse gas emissions
        • Other environmental indicators
    • 5. Anti-corruption policies and their outcomes
      • Ethics
        • Conflicts of Interest
        • Prevention of corruption
    • 6. Human rights policies and their outcomes
      • Human rights
      • Sustainable supply chain
    • 7. Employee policies and their outcomes
      • Elements of the HR policy
        • Recruitment policy
        • Management by objectives
        • Remuneration policy and bonus schemes
          • The scope and application of the Remuneration Policy
          • Fixed remuneration
          • Variable components of remuneration
        • Social benefits and perks
      • Key HR initiatives in 2023
    • 8. Diversity policy and its outcomes
      • Foundations of a diversity-promoting attitude
    • 9. Customer experience management policy
    • 10. Social policies and their outcomes
      • Key sponsorship projects in 2023
      • Santander Bank Polska Foundation
        • Foundation activities in 2023
          • Scholarship programmes
          • The Flame Club
          • We Will Double Your Impact
        • Social engagement of employees
      • Expenditures on social and other projects
  • XIV. Statement of the Management Board
    • True and fair presentation of the financial statements
    • Selection of auditor