Cookies policy

Purpose of the policy

The Cookie Policy contains information about the cookies used on https://www.santander.pl, toip.santander.pl, toip-firmy.santander.pl, https://produkty.santander.pl/rao, https://produkty.santander.pl/ntb, https://produkty.santander.pl/portal-zgody-wspolmalzonka, https://santander-platforma-esg.pl/, https://santandernowaenergia.pl/, owned and administered by Santander Bank Polska S.A. (hereinafter: "We") and the data collected, including your personal data. We use the data contained in cookies, among other things, to: properly, display our sites to you, customize their content to your preferences, enable you to fill out and send contact forms, analyze statistics and improve the functionality of our sites, measure the effectiveness of advertising.

Personal data

We strive to make our site easy for you to browse the site, contact us, and submit requests in the form you fill out on the site. When you provide us with personal data (e.g., name, phone) via a contact form or product request, such data is provided on a voluntary basis. We process such data for the purpose of entering into a contract with you or fulfilling another request. We have included the principles of our processing of your personal data in the Personal Data Processing Policies of the Santander Bank Polska.

Cookie files

What are cookies

Cookie files (cookies) are small text files that are stored on a user's computer or mobile device (e.g. phone, tablet) when they visit a website. The files store various information about the user and his preferences. A cookie usually contains the name of the website it came from, the lifetime of the cookie, and a value, usually representing a randomly generated and unique string of characters.

Other tracking technologies

Pixel tags are tools that allow you to monitor activity on a website such as viewing a web page. Pixel tags allow you to process information in a similar way to cookies, but which, unlike cookies, do not store information on the device you use to access the site therefore you cannot delete them in your browser settings. We use them mainly to test the effectiveness of marketing activities.

Why we use cookies

We use cookies to collect data for statistical purposes, to improve the user experience and to customize advertising, among other things. We use them to remember how you use our services and to make it easier for you to browse them. We want to recognize your preferences and how you use our sites, so that we can offer products and services tailored to your needs. Some cookies are essential, as they are necessary for the operation of the site and to ensure security.

How long cookies will be installed in your browser

We divide cookies by the length of time they are installed in your browser. We distinguish two types of cookies:

session cookies - they remain on your device until you leave the website or turn off the software (web browser) or until they are manually deleted
permanent - they remain on your device for the time specified in the file parameters or until they are manually deleted

Types of cookies

Necessary cookies

Necessary cookies ensure the proper functioning of our website and the use of available services and functionalities. This includes remembering the user's selected settings, such as establishing and maintaining a session. Without these files, the site may not display properly.

Cookie name	Description	Storage time	Owner	Domain
CMSSESSIONID	This cookie contains a unique session ID	Sessional	Santander Bank Polska	santander.pl, santandernowaenergia.pl
incap_ses_*	These cookies are set by Incapsula to filter out malicious requests. (The information generated cannot identify you as a person).	Sessional	Santander Bank Polska	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
last_visited_segment	This cookie makes it easier to navigate the site - it remembers the last visited segment (Individual Customer/Select/Private Banking/Small Business/Corporate)	14 days	Santander Bank Polska	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
nlbi_2063888	This cookie is associated with the Incapsula DDoS Protection and Firewall service. It is used to ensure that client requests are sent to the same source server	sessional	Santander Bank Polska	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
visid_incap_*	A cookie on which sessions are associated with a specific visitor (a visitor representing a specific computer) In order to identify computers that have already visited Incapsula	12 months	Santander Bank Polska	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
news_filter_selection	This cookie is used to set the filters of the news component	sessional	Santander Bank Polska	santander.pl
_nao	This cookie is used to store data obtained when verifying the phone number necessary for user authentication	sessional	Santander Bank Polska	santander.pl, produkty.santander.pl
CONSENTMGR	This cookie is used to display settings for managing cookies.	13 months (dla użytkowników którzy wyrazili zgodę na pliki cookie) 14 dni (dla użytkowników, którzy nie wyrazili zgody na pliki cookie)	Tealium	santander.pl, santandernowaenergia.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl
utag_main	We use this cookie to manage tags on pages through Tealium	12 months	Tealium	santander.pl, santandernowaenergia.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl
ID kalkulacji, np. 4a5aee3bdb3b42a5fa9c076bbdf86369]	This cookie is created for the purpose of identifying the individual calculation made by the service user for frontend to backend communication	sessional	Santander Bank Polska	santandernowaenergia.pl
AF(…), np. AF01e14fab	This cookie is used to protect web applications	sessional	Santander Bank Polska	santandernowaenergia.pl
CLIENT-CSRF-TOKEN	This cookie is created for the purpose of assigning a unique token for each user session for the purposes of frontend to backend communication	1 day	Santander Bank Polska	santandernowaenergia.pl
CLIENT-SESSION	This cookie is used to store user session data in temporary memory for frontend to backend communication	1 day	Santander Bank Polska	santandernowaenergia.pl
CLIENT-USER-DEVICE-ID	This cookie is used to distinguish between new and returning users for frontend to backend communication	1 year	Santander Bank Polska	santandernowaenergia.pl
_GRECAPTCHA	This cookie is used to protect the website from bot attacks	6 months	Google	santandernowaenergia.pl, produkty.santander.pl

Analytical cookies

Analytical cookies help us understand how visitors use our site. They help us determine the popularity of the pages and understand how users navigate through them. We can then analyze statistics and improve the functionality of our pages. We do not use the information collected with these cookies to identify users of our site as Santander Bank Polska customers.

Cookie name	Description	Storage time	Owner	Domain
___utmvc	This cookie is used to analyze how visitors use the website and helps create an analytical report on the website's performance. The data collected includes the number of visitors, the source they came from and pages visited in anonymous form.	1 day	Google	santander.pl
_ga i _ga_*	These cookies are used to calcuyearse visitor, session and campaign data for site analytics reports.	1 year	Google	santander.pl, santandernowaenergia.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
_gaexp*	Google Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information such as the time of the visit, where the traffic is coming from, and which pages users are viewing.	56 days	Google	santander.pl
_gali	This cookie determines which links on the site are clicked.	30 sec	Google	santander.pl
_gid	This cookie is used to calcuyearse visitor, session and campaign data for site analytics reports	1 day	Google	santander.pl
ar_debug	This cookie is used by Google advertising services to debug ads	1 year	Google	santander.pl, produkty.santander.pl
CONSENT	Google Maps cookie. Enables Google maps to work on the site. This cookie also stores information about your preferences	3 months	Google	santander.pl
HSID	Google cookie for security purposes, used by Google to authenticate users, prevent unauthorized use of login data, and protect user data from unauthorized activity	1 year	Google	santander.pl, produkty.santander.pl
SEARCH_SAMESITE	This cookie prevents the browser from sending a cookie along with cross-site requests. The main purpose is to reduce the risk of information leakage and to support protection against cross-site request forgery attacks.	4 months	Google	santander.pl, produkty.santander.pl
SIDCC	This cookie provides identification of trusted traffic	1 year	Google	santander.pl, produkty.santander.pl
SOCS	This cookie stores information about your decision regarding cookies.	13 months	Google	santander.pl, produkty.santander.pl
AWSELB	This cookie is used to collect telemetry data reyearsed to the performance of the Optimizely tool - limited to 10% of users	Sessional	Optimizely	santander.pl
optimizelyDomainTestCookie	This cookie retrieves the current domain to determine whether synchronization is possible between the current domain and the URL used in the experiment	up to 6 months	Optimizely	santander.pl
optimizelyEndUserId	This cookie contains a unique identifier of the visitor. It is a combination of a timestamp and a random number	6 months	Optimizely	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
optimizelyOptOut	This cookie is used to store information about your browser's consent to participate in AB experiments	do 24 m-cy	Optimizely	santander.pl
optimizelyRedirectData	This cookie is used in redirect experiments. It stores various data from the original site, so that Optimizely Experimentation can still access it on the new site	5 sec	Optimizely	santander.pl
optimizelyRumLB	This cookie is used to collect telemetry data reyearsed to the performance of the Optimizely tool- limited to 10% of users	Sessional	Optimizely	santander.pl
site24x7rumID	Ten plik cookies jest tworzony w celu identyfikacji unikalnych użytkowników i sesji	Sessional	Site24x7	santander.pl
centlang	This cookie identifies the language selected by the user on the site	400 days	Tealium	santander.pl
dh_*	These cookies are used to determine whether we can display a test to a particular user	zależne od konkretnego ciasteczka	Tealium	santander.pl
kdd	This cookie is used to determine if we can display a test to a particular user	1 day	Tealium	santander.pl
slc	This cookie stores information on what day a user with a given id last logged in	1 day	Tealium	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
test-env	This cookie is used to determine whether we can display a test to a particular user.	1 year	Tealium	santander.pl
tlm_vermet	This cookie stores user verification information	Sessional	Tealium	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
urlParams	This cookie is used to determine parameters from the URL.	Sessional	Tealium	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
startquestion-detect-top-level-domain	This cookie detects top level domain	180 days	Webankieta	santander.pl
startquestion-session	This cookie launches a survey	180 days	Webankieta	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
startquestion-widget-*	This cookie stores information about the display/completion of the survey with the indicated id	180 days	Webankieta	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
GPS	Cookies used to transmit location data. Registers a unique identifier on mobile devices to enable tracking based on GPS geographic location	1 day	YouTube	santander.pl
VISITOR_INFO1_LIVE	This cookie attempts to estimate the bandwidth of users on pages with integrated YouTube videos.	6 months	YouTube	santander.pl
YSC	This cookie records a unique identifier to keep statistics on the YouTube videos that the user has seen	Sessional	YouTube	santander.pl
_hjSessionUser_*	Cookie used to store a unique user ID	1 year	Hotjar	santander.pl
__rtbh.lid	Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.	RTB House	1 year	toip.santander.pl, toip-firmy.santander.pl, produkty.santander.pl, santander.pl

Marketing cookies

Marketing cookies, on the other hand, allow us to tailor advertising content to users' interests on and off our site. They may be installed by our advertising partners. With these cookies and information about activity on our application, other services and websites, we build a profile of interests for a given user. We do not use the information collected with these cookies to identify users of our site as Santander Bank Polska customers.

Cookie name	Description	Storage time	Owner	Domain
_uetsid_*	This cookie collects visitor behavior data from multiple websites to display more relevant ads. It also allows the site to limit the number of times the same ad is displayed.	1 day	Bing	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
_uetvid_*	This cookie is used to track visitors across multiple websites in order to present relevant advertisements based on the visitor's preferences.	12 months	Bing	santander.pl
MUID	This cookie is used to store and track visits to websites.	12 months	Bing	santander.pl, produkty.santander.pl
MSPTC	This cookie is used to display relevant advertising to visitors.	1 year	Bing	santander.pl, produkty.santander.pl
_fbp	A cookie used to profile users and match advertising to user profile as accurately as possible	3 months	Facebook	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
fbp	This cookie is used for user profiling and to match advertising to user profile as accurately as possible	3 months	Facebook	santander.pl, toip.santander.pl, toip-firmy.santander.pl,
fr	This cookie is used for user profiling and to match advertising to user profile as accurately as possible	3 months	Facebook	santander.pl
tr	Cookie used to profile users and match advertising to user profile as accurately as possible	Sessional	Facebook	santander.pl
__Secure-*	Google's cookie, creates a profile of site visitors' interests to display relevant and personalized ads.	2 years	Google	santander.pl, produkty.santander.pl
_gac_*	This cookie stores information about an ad campaign to provide Google Ads with a more reliable way to measure user interaction with a landing page	1 year	Google	santander.pl
_gat_*	This cookie is used to limit the number of requests sent to Google Campaign Manager.	1 min	Google	santander.pl
_gcl_*	This cookie collects information from ad clicks so that conversions can be attributed beyond the landing page.	3 months	Google	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
1p_jar	The cookie is used to profile users and match advertising to user profile as accurately as possible	1 month	Google	santander.pl
ads/ga-audiences	This cookie is used to store information for remarketing purposes.	Sessional	Google	santander.pl
AEC	This cookie is used to detect spam, fraud and abuse to ensure that advertisers are not improperly charged for fraudulent or otherwise incorrect displays or interactions with ads.	6 months	Google	santander.pl, santandernowaenergia.pl, produkty.santander.pl
APISID	This cookie is used to collect user information about videos hosted by YouTube.	1 year	Google	santander.pl, produkty.santander.pl
dcmedium	This cookie is used to record information about your behavior on Santander Bank Polska websites.	1 month	Google	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
dcsource	This cookie is used to record information about your behavior on Santander Bank Polska websites.	1 month	Google	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
dctraffic	This cookie is used to record information about your behavior on Santander Bank Polska websites.	1 month	Google	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
IDE, ANID	This cookie is used to record and report a user's actions on the site after viewing or clicking on one of the advertiser's ads, in order to measure the effectiveness of the ads and display certain information to the user.	1 year	Google	santander.pl, produkty.santander.pl
NID, _Secure-ENID,	This cookie is used by Google applications to store preferred information for analytics and marketing purposes.	6 months	Google	santander.pl, santandernowaenergia.pl, produkty.santander.pl
pagead/1p-user-list/#	This cookie is used to store information for remarketing purposes.	Sessional	Google	santander.pl
rc::a	This cookie is set by Google Ads. The purpose of the cookie is to check whether the user's browser supports cookies.	Permanent	Google	santander.pl
rc::c	This cookie is used to distinguish between humans and bots.	Sessional	Google	santander.pl
SAPISID	Google uses this cookie to collect information for the Google search engine contained on the website. In addition, cookies may be used to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorized parties.	1 year	Google	santander.pl, produkty.santander.pl
SID	This cookie provides ad delivery and retargeting.	2 years	Google	santander.pl, produkty.santander.pl
SSID	This cookie used by Google to display personalized ads on Google sites based on recent searches and previous interactions.	2 years	Google	santander.pl, produkty.santander.pl
test_cookie	This cookie is set by Google Ads. It is used to check whether the user's browser supports cookies	1 day	Google	santander.pl
uapTM	This cookie is used to store information for remarketing purposes.	Sessional	Google	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
log_int	This cookie is used to record information about the user's transition to the Santander internet system.	1 month	Santander Bank Polska	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
rozpoczynające się od cb_	This cookie is used to display banners on individual subpages.	1-30 days	Santander Bank Polska	santander.pl
rozpoczynające się od rcb_	This cookie is used to record information about your behavior on Santander Bank Polska websites.	1-30 days	Santander Bank Polska	santander.pl
_tt_enable_cookie	This cookie collects behavioral data and to measure the effect of ads. This tracking is used to evaluate and measure the effectiveness of various marketing campaigns and strategies on TikTok.	13 months	TikTok	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
_ttp	This cookie collects behavioral data and to measure the effect of ads. This tracking is used to evaluate and measure the effectiveness of various marketing campaigns and strategies on TikTok.	13 months	TikTok	santander.pl, produkty.santander.pl, toip.santander.pl, toip-firmy.santander.pl,
__wph_a	User cookie, stores a unique user ID. Generated randomly when there is none assigned.	2 years	wp.pl	santander.pl
__wph_s	Session cookies, stores a unique session ID. Gerated randomly when new session conditions are met.	Sessional	wp.pl	santander.pl
__wph_st	A session time cookie, an auxiliary file. Randomly generated.	Sessional	wp.pl	santander.pl
BDseg	The Wirtualna Polska Group uses these cookies to profile users and to match advertising to the user's profile as accurately as possible.	36 months	wp.pl	santander.pl
gwpVisits	The Wirtualna Polska Group uses cookies to profile users and match advertising to user profiles as accurately as possible.	1 month	wp.pl	santander.pl
statid	The Wirtualna Polska Group uses cookies to profile users and match advertising to user profiles as accurately as possible.	36 months	wp.pl	santander.pl
ust	The Wirtualna Polska Group uses cookies to profile users and match advertising to user profiles as accurately as possible.	13 days	wp.pl	santander.pl
OTZ	This cookie is used by Google analytics to track website traffic information	1 month	Google	santander.pl, produkty.santander.pl

Managing cookies

You can change your cookie preferences at any time using the settings. You can also delete cookies at any time using your browser settings. Information on the procedures for deleting cookies can be found on the website of a given browser in the help tab.

If cookies are blocked or deleted, not all functions of our website will be available, for example, website data will not be displayed or the user will not receive personalized advertisements.

You can consult the data protection officer on all matters related to cookies.

Most browsers allow the installation of cookies by default. You can prevent these types of files from being saved on your computer by changing the appropriate settings in your web browser.

You can also delete cookies that are already on your computer or device at any time.

For instructions on how to change your browser settings for cookies, see the instructions for your browser

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