Cookies policy

Purpose of the policy

The Cookie Policy contains information about the cookies used on www.santander.pl, toip.santander.pl and toip-firmy.santander.pl, produkty.santander.pl/rao, the internet websites of Santander Bank Polska S.A. (hereinafter: "We") and the data collected, including your personal data in connection with the provision of our services to you or the implementation of your requests.

Personal data

We make every effort to ensure that our service makes it easier for you to browse the website, contact us and send applications via forms completed on the website.

When you provide us with personal data (e.g. name, surname, telephone number) via the contact forms or product forms, this data is provided on a voluntary basis. We process such data in order to conclude a contract with you or to fulfill another request. We have included the rules for processing your personal data in the Personal Data Processing Policies: Santander Bank Polska It will open in a new window websites, Santander Leasing It will open in a new window websites, Santander TFI It will open in a new window websites.

Cookie files

What are cookies

Cookie files (cookies) are small text files that are saved on the user's computer or mobile device (e.g. phone, tablet) when visiting our website. The files store various information about the user and his preferences. A cookie usually contains name of the website it comes from, of the cookie, and a value, usually a randomly generated and unique string.

Why we use cookies

We use cookies to collect anonymous data about users, e.g. for statistical purposes, improving the useability of our website and personalizing the advertisements. We use them to remember how you explored our website and to make it easier for you to browse it We want to recognize your preferences and the way you use our services to offer products and services tailored to your needs. Some cookies are essential as they are necessary for the website to function and ensure security.

What kind of cookies do we use

We divide cookies according to the time for which they are installed in the user's browser. There are two types of cookies:

session cookies - they remain on your device until you leave the website or turn off the software (web browser) or until they are manually removed
permanent - remain on your device for the time specified in the file parameters or until they are manually deleted

Necessary cookies

These cookies ensure that our website functions properly and that you can use the services and functionalities available on it. This means remembering settings selected by the user, e.g. regarding the appearance of the website. Without these cookies, the website cannot function properly.

Domain

ankieta.santander.pl

badanie.santander.pl

badanie-satysfakcji.santander.pl

centruminformacji.santander.pl

developer.santander.pl

dostawcy.santander.pl

formularze.santander.pl

fs.santander.pl

ibkb.centrum24.pl

idp.santander.pl

inwestoronline.pl

kalkulator.santander.pl

lync.santander.pl

lyncdiscover.santander.pl

officefarmext.santander.pl

plka.santander.pl

portal.santander.pl

pro.centrum24.pl

rejestr.santander.pl

santanderorchestra.com

spay.santanderbankpolska.pl

static3.santander.pl

webext.santander.pl

Detailed information about the analytical and marketing cookies we use

Name	Purpose	Lifetime	Owner
_fbp	Cookie used to profile users and match the advertisement to the user's profile as accurately as possible	3 months	Facebook
fr	Cookie used to profile users and match the advertisement to the user's profile as accurately as possible	3 months
tr	Cookie used to profile users and match the advertisement to the user's profile as accurately as possible	Session
_hjAbsoluteSessionInProgress	This cookie is used to detect the first session of pageviews of the user. This is the True / False flag set by the cookie.	12 months	HotJar
_hjCachedUserAttributes	This cookie stores user attributes that are sent via the Hotjar Identify API when the user is not in the sample. These attributes will only be saved when the user interacts with the Hotjar feedback tool.	13 months
_hjid	Hotjar cookie, which is set when a customer lands for the first time on a Hotjar script page. It is used to persist a Hotjar user ID unique to that site in the browser. This ensures that the behavior on subsequent visits to the same site is assigned to the same user ID.	14 months
_hjIncludedInSample	This cookie is used to tell Hotjar if a visitor is sampled as determined by your site's quota.	15 months
_hjTLDTest	When executing the Hotjar script, we try to specify the most general cookie path that we should use, instead of the site's hostname. This is so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is deleted.	16 months
_hjIncludedInSessionSample	This cookie tells Hotjar if a visitor is sampled as determined by your website's daily session limit.	30 min
_hjIncludedInPageviewSample	This cookie is used to tell Hotjar if a visitor is sampled as determined by your site's pageview limit.	30 min
_hjFirstSeen	This is to identify the new user's first session. Stores a true / false value, indicating whether this was the first time Hotjar saw this user. It is used by recording filters to identify new user sessions.	30 days
history	The cookie contains information about the history of the pages that the user has viewed (on a given website).	30 dni	Revhunter
adf	The cookie contains information whether the given user has been matched with Adform.	30 dni	Revhunter
BDseg	Grupa Wirtualna Polska uses cookies to profile users and to match the advertisement to the user's profile as accurately as possible.	36 months	wp.pl
gwpVisits	Grupa Wirtualna Polska uses cookies to profile users and to match the advertisement to the user's profile as accurately as possible.	30 days
JSSESSIONID	Grupa Wirtualna Polska uses cookies to profile users and to match the advertisement to the user's profile as accurately as possible.	Session
statid	Grupa Wirtualna Polska uses cookies to profile users and to match the advertisement to the user's profile as accurately as possible.	36 months
ust	Grupa Wirtualna Polska uses cookies to profile users and to match the advertisement to the user's profile as accurately as possible.	13 days
__wph_a	User cookie, stores a unique user ID. Randomly generated when there are none assigned.	24 months
__wph_s	Session cookies, stores a unique session ID. Geranium randomly when new session conditions are met.	Session
__wph_st	Session time cookie, support file. Randomly generated.	Session
VISITOR_INFO1_LIVE	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	6 months
YSC	Registers a unique ID to keep statistics on YouTube videos that the user has seen.	Session	YouTube
GPS	Cookie used to transmit location data. Registers a unique ID on mobile devices to enable tracking based on geographic GPS location.	1 day	YouTube
log_int	Cookie used to save information when the user transition to the Santander internet system.	31 days	Santander Bank Polska
log_mweb	Cookie used to save information about the user's transition to the Santander mobile in the browser version.	31 days
begins with cb_	Cookie used to save information about the user's behaviour on Santander Bank Polska website.	1-30 days
begins with rcb_		1-30 days
begins with cro_	Cookie used to personalize communication on Santander Bank Polska websites.	1-14 days
begins with divi_		1 day
POINSL04		12 months

Managing cookies

You can change your cookie preferences at any time using the settings. You can also delete cookies at any time using your browser settings. Information on the procedures for deleting cookies can be found on the website of a given browser in the help tab.

If cookies are blocked or deleted, not all functions of our website will be available, for example, website data will not be displayed or the user will not receive personalized advertisements.

You can consult the data protection officer on all matters related to cookies.

Most browsers allow the installation of cookies by default. You can prevent these types of files from being saved on your computer by changing the appropriate settings in your web browser.

You can also delete cookies that are already on your computer or device at any time.

For instructions on how to change your browser settings for cookies, see the instructions for your browser

Google Chrome It will open in a new window

Mozilla Firefox It will open in a new window

Microsoft Edge It will open in a new window

Safari It will open in a new window